Help & Support

Browse common questions about accounts, cases, messaging, and payouts.

1) Account & Login

Forgot your password? Reset it here. Still locked out? Make sure your browser isn’t auto-filling an old verification code if two-factor auth is on.

Need to update your email, profile, or security settings? Visit your Settings page or contact support.

2) Case Management

Paralegals receive invitations once an attorney posts a matter. Accept the work that fits your scope and timeline.

All active and archived assignments live under the Cases & Files area (open the Case Files view), and new invitations will surface on your dashboard.

3) Messaging & Collaboration

Each case has its own thread directly inside the case workspace so conversations stay organized. Open an active case to chat with your paralegal or attorney.

Real-time collaboration and document annotations are on the roadmap—watch release notes for timing.

4) Payments & Escrow

How funds move safely between attorneys and paralegals using Stripe.

Funding the job

When an attorney posts a flat-fee job, Stripe charges their card or bank method at checkout. We store only the necessary Stripe IDs, never full card numbers.

Funds remain in escrow until the attorney marks the work complete or a dispute is resolved.

Release & payout

Once approved, a Stripe Transfer is sent to your Stripe Connect account.

Payouts usually settle within 2–3 business days, depending on the receiving bank.

Note: If you haven’t finished Stripe Connect onboarding, funds stay on hold until their Stripe account is complete.

Fees, taxes, and refunds

Platform fees are displayed in the case flow and are deducted automatically.
All Stripe fees are paid for and covered by Let's-ParaConnect except in cases involving a dispute resulting in refund or partial refund.
Let's-ParaConnect charges a 21% platform fee to attorneys during the funding of escrow and is reflected on the receipt after job completion.
Let's-ParaConnect charges an 18% platform fee to paralegals that is automatically deducted out of the funds released by escrow after job completion.
Let's-ParaConnect does not have subscription fees.
Users are responsible for their own taxes. Stripe may collect additional forms when required.
Refunds can be processed before release. After release, refunds are handled between the client and paralegal unless otherwise required.
If a payment is reversed (chargeback), future payouts may be withheld or offset.

Approval, revisions & disputes

Attorneys should review deliverables promptly and request revisions before release.
Open an in-platform dispute prior to release if the work doesn’t meet the agreed scope.
Stripe fees will be deducted from refunded costs and will be adjusted accordingly if the refund is partial.

Reminder: After funds are released, reversing a payout is limited and often requires both parties’ agreement.

FAQ

Do you store card data? No. All sensitive payment information is saved with Stripe directly; we retain only the Stripe IDs needed to link funding and payout.

What if a Paralegal hasn’t completed Connect? They’ll be prompted to finish onboarding, and funds remain on hold until they complete KYC.

Can I pay hourly? Version 1 focuses on flat-fee jobs to keep billing simple. Hourly support is on the roadmap.

How long do payouts take? After release, Stripe typically pays out within 1–3 business days depending on bank and country.

5) Contact Support

If you can’t find what you need, reach us at support@lets-paraconnect.com or visit Contact for more options.